Cancellation and Refund Policy

Cancellation and Refund Policies – Narra Holidays

1. Cancellation by the Customer

• Cancellations made 7 days or more before the journey date:
  • Customers can cancel their booking up to 7 days prior to the journey for a full refund of the deposit amount.
• Cancellations made between 3 to 7 days before the journey date:
  • For cancellations made within this period, 50% of the deposit will be refunded. The remaining 50% will be retained by Narra Holidays as a cancellation fee.
• Cancellations made within 3 days of the journey date:
  • No refund will be provided if the booking is cancelled less than 3 days before the journey. The full deposit amount will be retained by Narra Holidays as a cancellation fee.

2. Cancellation by Narra Holidays

• Unforeseen Circumstances:
  • In the rare event that Narra Holidays needs to cancel a booking due to reasons beyond our control (such as natural disasters, vehicle breakdown, or any other unforeseen circumstances), customers will be given two options:
    1. A full refund of the total amount paid.
    2. An option to reschedule the trip to a later date or choose an alternative vehicle or package at no extra charge.
• Failure to Provide Service:
  • If Narra Holidays fails to provide the booked service due to internal issues such as vehicle unavailability, the customer will receive a full refund, and every effort will be made to provide an alternative vehicle at no additional cost, subject to availability.

3. No-Show Policy

• If the customer fails to show up on the agreed date and time of the trip without prior communication or cancellation, the full deposit amount will be forfeited, and no refund will be provided.

4. Refund Process

• Refunds, where applicable, will be processed within 7 to 10 business days from the date of cancellation.
• Refunds will be credited to the original mode of payment used during booking. In case of bank transfers, customers must provide the necessary banking details for processing the refund.
• Any additional charges incurred by the customer during the trip (for extra kilometres, tolls, damages, etc.) must be settled before the refund is processed.

5. Partial Refunds

• If a customer chooses to end the trip earlier than the agreed duration, there will be no refund for the unused portion of the trip.

6. Rescheduling and Modifications

• Rescheduling 7 days or more before the journey:
  • Customers may request a change in the journey dates or modify the booking (subject to vehicle availability) without any penalty. However, any price differences between the original and modified bookings will apply.
• Rescheduling between 3 to 7 days before the journey:
  • Any modifications or rescheduling requests made within this period will incur a nominal fee of 10% of the total booking amount.
• Rescheduling within 3 days of the journey:
  • No rescheduling will be allowed within 3 days of the journey. The booking will be treated as a cancellation, and no refund will be provided.

7. Non-Refundable Items

• Any additional services requested and availed during the trip, such as parking fees, entry tickets, or extra driver charges, are non-refundable and must be paid by the customer in full before the refund is processed.
• Refunds will not be provided for any promotional or discounted packages, as these are offered at reduced rates with specific conditions.

8. Force Majeure Events

• If a trip is cancelled or postponed due to Force Majeure events such as natural disasters, strikes, political instability, or other emergencies, Narra Holidays will not be liable to offer any refunds. However, efforts will be made to reschedule the trip at no additional cost, subject to availability and prevailing conditions.

By booking with Narra Holidays, customers agree to adhere to the above cancellation and refund policies. For any assistance regarding cancellations or refund queries, feel free to contact our customer support team.